SOFTWARE REVIEW

Norton AntiVirus 2004 review

Monday 22 March 2004, 4:28 PM

Couldn't install - no tech support to speak of

Tried to install on new PC. Error messages said to uninstall and reinstall. Did so. Still errors. Went to recommended Web pages and printed instructions. Followed every step -- installed but gave error messages when using. Wouldn't run "Integrator". Sent email to supprt. Received response in seven (not 4 - 5) days, referring me to the same Web pages. Uninstalled once more and reinstalled exactly as they said. No luck.

I found an error on the Web page where it said to check Windows Registry key for script blocking. The webpage tells you to type a command line that is different from what's there (a space is omitted) but Windows wouldn't let me make the change. Turns out the tech rep replied that's a typo on their Web page. That's pretty bad!

Worked for about 8 hours over 3 days to try install. Am returning product to them for refund. What a disapointment! I've used NAV 2003 on my "old" computer with no problems at all.

3.5

This Member's Rating

Poor

Norton AntiVirus 2004

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Overview

Norton AntiVirus 2004

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Editors rating: 7.8

Verdict

NAV 2004 is still a good choice for first timers, but its minor improvements mean that NAV 2003 users need not upgrade.

Typical price

£ 44

Featured Talkback

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