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Tuesday 1 August 2006, 10:32 PM
High on potential low on delivery
OK it's not easy to customise in detail but with patience you can and if everything else was rosy I'd forgive it. But I've used it for less than a year and whereas it has worked fine it was a lot of work to get it the way I wanted it and I've quickly outgrown it.
Most important of all are that the stock management system is limited - it is particularly clumsy in its (in)ability to manage stock that is sold in a variety of quantities e.g. 50ml & 100ml; pack of 25 pack or 50 - it can tell you how much of each size you've sold but not the total amount of base product sold i.e. it can tell you you've sold 1 bag of 50 nails and 1 of 100 nails but not that you've sold a total of 150 nails.
Also, there are clearly issues with the marketing system. I've had instances of completely inappropriate discounts being given - to the point where I am very careful about what special offers I make. There is no upselling 'you may also be interested in' facility and no newsletter facility.
To top it all off, support for these problems has been poor. Actinic seem more interested in developing new products than getting the existing ones working well.
If you just want a simple but fairly effective web site and have no great ambition for your I'm sure this will do fine but if you want something that can really grow with your business then I can't recommend this software.
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