PreviousTuesday 10 January 2006, 5:25 AM
Bought one, it died, got a replacement it died
I bought one last August. It did not stay connected to my network, and then the fan started to buzz badly. I went through about 5 hours of tech support calls to have them tell me to send it in (at my cost). The turn around time wasn't bad about 5 days. The unit I got back was again defective, this time bad HD (I think) and again have the option of their RMA process where I pay the "retail" cost on my credit card, they ship another and when I pay to ship the defective unit, they reverse the charge. They are absoulty not willing to help me in any other way. I have to go to my credit card's buyer protection plan to get a refund (I am still forced to pay for shipping for the 3rd time on this unit). I experienced over 1 hour wait times to even speak to a tech support person. When attempting to escalate the issue, each support tech is the most senior supervisor and there is no one above them to deal with??????
Turns out this unit has some variant of a Windows OS (4.9??) w/o any logging or trouble shooting tools. The drives are almost impossible to replace (take a close look at the documentation at their site). Their customer service is terse and ineffective.
There are better products out there for the same cost (http://www.newisys.com/products/na-1400.html).
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