Wednesday 23 April 2008, 2:46 PM
excessive toner replacement
We've had this printer for a year - good price and good quality - although charts in Word and Acrobat print out a little oddly - lines come out thinner compared to printouts on other printers we have. The main problem though is that, although we print out relatively few colour pages - only 821 in the past year compared to 14,000 mono according to the device statistics sheet - we have had to replace the colour cartrideges SIX TIMES. -- and they all say they are empty at the same time!. This is one tenth the indicated life. Life of the black cartridge is acceptable. You can't just give them a shake an put them back in as apparently they have a chip which times them out. You can't ignore the replace cartridge message - the printer won't print until you replace them. We've got nowhere resolving the problem with Lexmark technical support - their last communication said I should send the fulty toner back to the reseller. I pointed out that all six sets - 18 toners in all can't be faulty, unless there is a fundemental problem with the design - which I suspect there is. Until Lexmark come up with an explanation, I'd avoid this printer. I also suggest that in futrue review you cover aspects like chipping of toners, which appears to be a designed to force excessive replacement of toners and thus a significant increase in user cost.
| Service & support |  |
1.0 |
| Design | |
1.0 |
| Features |  |
6.0 |
| Performance | |
1.0 |
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