Sunday 18 February 2007, 5:19 PM
Don't Bother
I bought one. I asked for a RAID array - no problem. It stopped working and had to go back. I was then told that RAID was not stable for this machine and it was reconfigured with the loss of all my data.
It broke again in less than a month. This time I didn't trust Alienware. My data was recovered but the following problems emerged: first, the 2nd hard disc had been shoved in so hard that the contacts were damaged. This seems to have originated from the manufacturing process but I didn't know and wasn't told. Second, the machine was running too hot to have 2 hard discs safely. Third, the built in webcam had never been set up properly (I had noticed this but thought I was doing something wrong).
I am suing Alienware for the return of my money. I would never deal with them again. Prior to the independent loking at the computer I had over 6 months correspondence with Alienware (whilst the machine sat in a draw) to try and get them to agree an independent inspection. They would not even answer correspondence.
I bought because they advertised themselves as using good components and as experts. I paid top dollar and I got monkeys - and ill mannered ones at that. Go somewhere else and save yourself the hassle.
This Member's Rating
