PreviousWednesday 9 November 2005, 4:16 PM
But for the WORST buying experience ever from PC World, I may have rated it higher
Intially offered a Tosh that I rejected because as an engineer I needed a serial port without a USB interface.
I paid extra for the added feature which work very well -- ie bluetooth and wireless.
Quite impressed with the functionality the problem is that it seems flimsy, this machine is going to get thrown around I would have expected it to be more protected.
For example the fan's airflow underneath the machine can easily be blocked when placed on one's lap -- hardly an option when using a laptop.
I've had two of these and it seems the input on the fan interferes with the screen almost like switching on a washing machine when plugged into the mains.. This is worrying but Im hoping it will cause no longer term problems.
As for service well I would tell everyone to avoid PC World at all costs. Based on my experience it took me three weeks to get to a stage where I was eventually happy with the outcome I had a working laptop and my credit account was settled back to where it should have been.
I will NEVER deal with PC World business again.
Ive had to have threee days of work waiting in for things that didnt arrive. Its cost me far more than the £900 or so already spent.
Somewhere in the region of £3,000 for a £675 laptop.
First it was the wrong laptops then I had a battery failure on first delivery. The third laptop eventually arrived but by this time I had spent a fortune on the 0870 support number and practically had to threaten then with the sale of goods act.
Even then PC World shirked their responsibilities and tried to claim it didnt apply to them.
Satisfaction 3/10
Laptop Quality 7/10
Functionality 9/10
OVERALL buying experience 0/10
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