PreviousTuesday 16 November 2004, 2:14 AM
Dont call 'em -- very bad customer service
I have this computer, and must say that DELL has the worst customer care I know of. I have only called them 3 times, all three have been painfully cumbersome and long waiting times. Support is substandard. They ask you to mail the computer in (this is the second time in a year and it happens often enough) and that means that you don't have a computer for 6 weeks out of the year (its being fixed/in transit). So get a better and reliable laptop... Oh yeah, I also reported them to the Better Business Beareu (BBB) for not sending me my mail-in-rebate, they said that they were going to send it and didn't do it! They are a highly irresponsible company, and in the long run, you're better off spending another 100-200 bucks for peace of mind!
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