PreviousTuesday 19 April 2005, 3:45 PM
Good features let down badly by support
Over all the spec for this machine is excellent. But its rating is lowered by the terrible support and quality of parts. I bought this laptop on 29/10/03. It arrived with a dead pixel in the bottom left of the screen (not covered in the guarantee). Within 6 months the DVD failed. It took Acer a month to agree to repair the fault and another month to repair it. Another 6 months pass and the DVD fails again, same fault. I couldn't afford to send it away (I use it for business) at that time, so after 4 months without a DVD I send it back. Meantime both fans fail, and the monitor catch breaks.
Acer have had the machine for two months with no word from them as to what is happening. I have tried phoning and emailing but the do not reply. I found out from another source that this machine and all its spare parts are no longer available. SO DO NOT BUY. I sit and wait to see if I ever get my machine back.
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