Mirapoint RazorGate 100 review

Friday 17 November 2006, 8:06 PM

Mirapoint is the worst financial decision I've ever made.

We've been struggling through the nightmare that is Mirapoint Support for over a year now. To give a very brief list of the problems:

- Every function on the mirapoint requires a new license. Mirapoint never gives you all of the licenses you paid for. They issue them when you realize they haven't given them to you, one at a time. They are completely unable to manage their licenses, so they constantly give you 90 day temporary trial licenses instead of the licenses you paid for.

- Mirapoint tech support is very incompetent. We always get answered by the same tech, and he hardly speaks english. No matter what the problem, they give it to JL. If it's a simple problem, it's his job. If it's something that Professional Services is supposed to be doing, they give it to JL.

- Mirapoint Sales lied to us. We were quoted $17k initially, and got financing for that. Then they gave us another quote for $27k saying "whoops, I screwed up". To "make up for it" they gave us a "free" RazorGate RG100.. Worthless piece of garbage.

- Mirapoint Sales lied to us more. They promised to take it back if we were still having the initial setup problems 90 days later. It's been a year now, and I'm still paying $950/month on my lease.

- Mirapoint Professional Services is a JOKE. As a concession to their horrible support, they signed an agreement to review our configuration, bring it up to their (non-existant) best practices, and do our IMAP server migration. That was 10 months ago, and they're still trying to pass the buck to their junior tech support "engineer".

We have only successfully deployed one customer on this, and after 6 months of hell with this customer on the Mirapoint, we're phasing them off to Zimbra. Next month we suck it up, unplug the mirapoint, and tell them No to their $5k/year support contract renewal.

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