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Saturday 9 September 2006, 1:14 PM
BE AWARE ... moister can set the water detector causing you to pay AUD$606 to fix AUD $899 device!!!
To be honest, I loved the HP iPAQ hw6515 Mobile Messenger and all its features (GSP, GSM, Mobile Windows, 2 SD Slots ... etc) but I was blown away! After using it for just 6 months that I have to pay AUD $606.00 to repair what HP claims was a “user error” and that the WATER DETECTOR seal was broken!!! The device costs about $899+$99 (2 years warranty thinking that I was covering all aspects!) And I have to pay $606 to get if fix! EVEN if I refuse the quote I have to pay AUD $66.00!!
My initial problem was the HP iPAQ mobile restarting (soft boot) itself unexpectedly to many times. I called the HP technical support complaining about the issue. The support personnel tried to have me upgrade the ROM from the www.hp.com.au site. The upgrade procedure failed and I had to send the device to the service centre designated by HP. After 2 weeks I get a quote of $606.00 stating something about WATER DETECTOR SEAL was set off and the “keyboard” + “main board” are damaged!!
When I spoke to one of the personnel at HP requesting more information and explanation of why I was being quoted that huge about, she stated the "You will be amazed how little water can set the seal off". I explained I do not understand … I called for different problem and NOW you are telling me that I damaged the device … even worst … WATER DAMAGE. When talking to the last lady complaining she was as cold as a WALL. No reaction or a word of solution. It is either you pay $606 or $66 … they are getting the money both ways wether my problem is fixed or NOT.
Now I am stuck (NO logic of paying $606 … I can just go and buy I new one) I bought accessories and software that cost about AUD $400. I LOST MY TRUST IN SUCH DEVICE to own another similar. Talking to HP technical support is like talking to idiots who are taught to fix a car puncture with a saw.
Just be aware of how to handle this device...
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